Cold Callers – A Return To Pre Pandemic Numbers

Further to our previous article discussing cold callers, we sadly note that new data released alongside findings from National Trading Standards show that the proportion of scam and nuisance calls have returned to levels seen before the first lockdown. 

The report found that ‘in April 2020, when lots of call centres were suddenly closed as a result of restrictions imposed by governments to halt the spread of coronavirus, 10% of calls received by trueCall [call blocker] devices were scam or nuisance calls. 

By October 2020, this figure rose dramatically to 35% – an increase of 250% – taking numbers of nuisance calls back up to levels experienced before the pandemic. (National Trading Standards)

The report demonstrates the effectiveness of call blocker units, and the resultant positive impact upon mental health and wellbeing.  

‘The programme, funded by the Department for Digital, Culture, Media and Sport, National Trading Standards led to the installation of more than 1,000 free call blocker units in people’s homes. The programme was designed to test their effectiveness at preventing nuisance calls, improving victims’ wellbeing and providing intelligence to support investigations against the perpetrators. 1,084 call blockers were installed and, after six months, more than 1 in 3 (35%) of the 283,700 calls received by the units were found to be scam or nuisance calls. 98,701 scam and nuisance calls were blocked by the units – more than 99% of the scam and nuisance calls received – saving consumers a projected £20,227,167.42’.(Full NTS Report). 

The report also found that those aged over seventy-five were more likely ‘more than three times more likely’ to be targeted. The report highlighted the negative impact such calls could have upon mental health and well-being, irrespective of any financial loss, and called for greater recognition of this impact.  

Although the report found that the top three types of nuisance call were White goods insurance, impersonation callers and spoofed numbers and domestic home repairs, any timeshare owner will be aware that they are at increased risk of receiving nuisance calls relating to their product. 

We would urge anyone being plagued by nuisance or cold calls to consider such blocking mechanisms. 

The full report and contact details can be found via the link below.

 National Trading Standards Scams Team – Call Blocking.pdf 

How Athena Law Can Help

If you have fallen foul of a cold call scam, please contact us for advice. Athena Law is a regulated firm of solicitors. 

Mr Boyd and his team of solicitors are experts in timeshare law and UK finance claims.  

If you have grounds to terminate your timeshare and/or bring a compensation claim we can offer you a fixed fee and/or no win – no fee retainer subject to an initial assessment of prospects.

We are also being increasingly instructed by clients to bring claims against unregulated claims companies.

We are happy to undertake initial review of your case and potential claims without charge and determine if you have grounds for terminating your timeshare or if you have a claim for compensation.

About the author

Stephen Boyd is one of the owners and co-founders of Athena Law, a firm of solicitors regulated by the Law Society and Solicitors Regulation Authority.  

Mr Boyd has been practicing commercial and consumer litigation for almost 20 years and has developed a niche practice in dealing with timeshare disputes and indeed was one of the first UK solicitors to work in this area and has appeared in all forms of media, including television, print and media.  

Links to Mr Boyd’s media work can be found below.  

Alternatively, they can be accessed from the Athena Law website –, or its subsidiary site specialising in timeshare issues –

Our Trust Pilot Reviews can be viewed here:

Contact us for a free consultation

If you need any advice or further information regarding this article, please contact us.  

As discussed above we offer a free initial consultation and if clients have a viable claim, we offer a variety of retainer options including no win – no fee arrangements.  Every case or potential case will have to be assessed, however, on its own merits.

If you have found this article interesting and would like to learn more about how Athena Law can help you please feel free to contact the writer, Stephen Boyd, at or via the contact page on the website.

Stephen Boyd - Timeshare Lawyer

Stephen Boyd, Partner